Cancellation and Refund Policy
This page explains what an Almujeb AI subscription includes, how to cancel renewal, when a paid period is refunded, and how to ask.
Last updated:
Current version: https://www.almujeb.ai/en/refund-policy
Contents
What you get#
An Almujeb AI subscription is a recurring subscription in US dollars, monthly or yearly depending on the plan you choose. The plan lets you use the Platform for its whole period within the limits shown in the pricing section of the home page: the number of connected accounts, the channels (Facebook and Instagram), the number of automatic and smart replies per month, and the product catalog where the plan includes it.
- The subscription period starts once payment is confirmed.
- The price shown when you buy is what is charged to you for that period, in US dollars.
- A free trial, where one is offered, is not charged.
Payment and renewal#
The price of a period is charged in advance when you buy or renew, at the price shown at that time, and you receive a receipt for each payment.
Cancelling renewal#
You can cancel the renewal of your subscription at any time, and nothing is charged after the current period. Cancel from the Subscription page in your dashboard, or write to us and we cancel it for you.
Your subscription stays active until the end of the period you paid for, then ends. Cancelling alone does not refund a period that was paid; refunds have their own rules in the next section.
Refunds#
The price of a paid period is not refunded, except in two cases:
- The service was unavailable: the Platform was unavailable to you for most of the days of the paid period.
- A duplicate charge: the price of the same period was charged to you more than once.
We decide on a request within 7 business days of receiving it with its details complete, and we tell you the decision and the reason. If the request is accepted, the refund is the price of the affected period, or the duplicated amount in the case of a duplicate charge.
How to ask for a refund#
Write to [Contact email] from the email registered on your account, or message us in the support chat on the site or in your dashboard. Include in your request:
- Your account email and the name of your business.
- The date and amount of the payment.
- The reason: the service was unavailable, with the dates of what you experienced, or a duplicate charge.
We review the request and reply with the decision within the period stated above.
How you receive the money#
An accepted refund goes back to the same payment method used for the original payment, in US dollars. How soon it shows on your statement depends on your bank or card issuer.
Contact#
[Operating entity name], [Country].
For refund requests and billing questions write to [Contact email].